Privacy Policy

Last updated: July 20, 2026

1. Introduction

PhysioCare+ ("we", "our", "us") is committed to protecting your privacy and complying with the Botswana Data Protection Act. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect the following types of personal information:

  • Personal identification information (name, date of birth, ID number)
  • Contact information (address, phone number, email)
  • Medical history and health information
  • Insurance and medical aid information
  • Payment and billing information
  • Appointment and treatment records

3. How We Use Your Information

We use your personal information to:

  • Provide physiotherapy services and treatment
  • Schedule and manage appointments
  • Process insurance claims and payments
  • Communicate with you about your care
  • Comply with legal and regulatory requirements
  • Improve our services and patient experience

4. Legal Basis for Processing

Under the Botswana Data Protection Act, we process your personal information based on:

  • Your explicit consent for specific purposes
  • The necessity for providing healthcare services
  • Compliance with legal obligations
  • Legitimate interests of our practice

5. Data Sharing and Disclosure

We may share your information with:

  • Healthcare providers involved in your care
  • Medical aid schemes and insurance companies
  • Regulatory authorities as required by law
  • Service providers who assist our practice

6. Your Rights

Under the Botswana Data Protection Act, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request erasure of your information (right to be forgotten)
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Retention periods are determined based on legal requirements and our data retention policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Email: dpo@physiocare.co.bw
Phone: +267 123 4567
Address: Plot 123, Main Mall, Gaborone, Botswana